Refunds & Returns Policy
Macolino Entertainment Network
Last updated: October 8, 2026
Overview
All merchandise sold through Macolino Entertainment Network is produced and fulfilled on demand. Because each item is made specifically for an order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or changes of mind.
However, if your order arrives damaged, defective, misprinted, or incorrect, we want to make it right.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.
Include:
- Your order number
- A description of the problem
- Clear photographs showing the issue
We will review your request and, when appropriate, arrange a replacement or refund at no additional cost.
Returns and Exchanges
Because our products are made to order, we do not generally accept returns or exchanges for:
- Ordering the wrong size or color
- Changing your mind after purchase
- Personal preferences regarding fit or appearance
- Incorrect shipping information supplied during checkout
Please review product descriptions, sizing charts, and order details carefully before purchasing.
Lost or Missing Orders
If your order has not arrived by its estimated delivery date, please contact us so we can investigate with our fulfillment provider.
If a shipment is confirmed lost, we will work to arrange an appropriate replacement or refund.
Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For questions about an order, refund, replacement, or merchandise issue, please contact Macolino Entertainment Network through the contact form at:
Please include your order number when contacting us.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.